How to troubleshoot your GoBlock Bluetooth connection

This information is applicable to the following products:

• GoBlock (PPS12100)

Here is how to successfully establish a Bluetooth connection with a GoBlock as well as some tips and tricks for your Bluetooth connection if it stops working. Firstly, ensure the smartphone/tablet has Bluetooth and location services turned on.  

Note: The RedVision App location services as well as your device's location services are required for this system to operate correctly. 

HOW TO ESTABLISH BLUETOOTH CONNECTION OR TROUBLESHOOT INTERMITTENT CONNECTION

If you are having difficulty establishing a Bluetooth connection, follow the steps listed below to troubleshoot connection issues: 

CLEARING BLUETOOTH ON THE GOBLOCK

1. Enter Bluetooth pairing mode – press and hold the Control Button on the GoBlock until the Control Button LED begins to flash blue, then release the button.
2. Press and hold the Control Button again for a further 4 seconds or longer, the Battery level LEDs will illuminate in order from bottom to top.
3. Continue pressing the button until all LEDs (Control Button and Battery Level LEDs) flash rapidly 10 times.
4. All pairings have now been deleted.
5. Disconnect all loads/inputs and remove the GoBlock from the PowerDock (if docked).
6. Turn the GoBlock off via the Control Button, wait for approximately 10 seconds and then turn it on again.
7. Refer to Clearing Bluetooth on a Smart Device.

CLEARING BLUETOOTH ON A SMART DEVICE (PHONE/TABLET)

1. On the device (smartphone/tablet), navigate to the device Bluetooth settings menu.
2. Unpair/delete any listing to do with GoBlock from your Bluetooth paired devices list.
3. Once successfully cleared, ensure you have the latest Version of the RedVision App (For iOS devices check App store or for Android devices check the Play Store).
4. Switch off and re-start your device (smartphone/tablet).
5. Refer to Bluetooth Pairing.

BLUETOOTH PAIRING

1. Download the latest RedVision App.
2. Ensure Bluetooth is enabled on the device.
   Note: Some smartphones will require Location Services to be enabled before the RedVision App can connect to the GoBlock via Bluetooth. 
3. Wake up the GoBlock by pressing the Control Button. The Battery Level LEDs will turn on. If the GoBlock will not power on, check the Storage Isolation Switch is turned ‘ON’. 
4. Enter Bluetooth pairing mode, press and hold the Control Button until the Control Button LED begins to flash blue, then release the button. 
5. Open the RedVision App, Tap Connect to Device. 
6. Under Devices menu, locate Goblock, Tap Connect.
7. The Control Button LED will continue to flash blue while the GoBlock attempts to connect to nearby devices. When a successful connection is made, the Control Button LED will turn solid blue.

8. Once Connected, the GoBlock information will appear on the RedVision App. 

9. You have now restored the Bluetooth connection.

Note: Bluetooth pairing mode turns off automatically after 90 seconds if no connection is made. 

IF THE REDVISION APP SHOWS 'NO DEVICE SELECTED' AND WON'T SHOW ANY INFORMATION

This can occur when the Bluetooth connection is lost between your smart device and the GoBlock due to one of the following circumstances:

• If multiple devices are trying to connect to a GoBlock at the same time, only one of the two devices will be able to connect.
• The RedVision User app is left open and running in the background on your device and you move out of range of the system.
• If the above are not the cause, carry out the procedure listed above to clear and re-pair the GoBlock and smart device (smartphone/tablet).

Note: For an improved user experience, once you are finished using the RedVision App, it is recommended to close the app rather than leaving it running in the background as this improves the app reconnection speed when opening the app next time and avoids any unnecessary connection lag.