REDNETWORK MEMBER SPOTLIGHT
In this month’s REDNetwork Member Spotlight, we spoke to Mark Burrows from DC Auto Fitouts based in Mudgeeraba, Queensland.
How long have you been an auto electrician?
I've been an Auto Electrician for 25 years and owned DC Auto Fitouts since 2004. I'm also a mechanic and have multiple roles within the business; owner operator, on the tools, answering phones and talking to customers. In 2019, my wife Bianca came on board, and we started to expand the business. We do a wide range of general auto electrical work, mechanical servicing and repairs, air conditioning and 12v lithium battery systems in cars, canopies, caravans, and motorhomes.
Tell us about your business?
Mudgeeraba Auto Electrical was established in 1987 and I purchased the business 19 years ago, in 2004. We are a very busy small business with just 3 of us and we are currently looking for staff like everyone else in the trade, but they're hard to find. We have a qualified mechanic, Jordan, he works mostly on our mechanical jobs and does a few auto electrical jobs to help me out. Bianca’s work in the office includes everything from, chasing parts, quoting repairs, bookkeeping, ordering & maintaining stock, quotes on caravan systems, social media, working on the back end of our website and customer service.
We have an online store where we sell products to support the touring industry such as, high output alternator kits. We also have a YouTube channel with videos on all our installs of 12v lithium battery systems in caravans and motorhomes.
How long have you been installing REDARC products?
We have been installing REDARC products for 10+ years now since the conception of the SBI12 Smart Battery Isolator. We have done a few REDARC installs! I’m most proud of the Manager30, TVMS Prime and RedVision Display that we installed for a customer in his new Hilux canopy.
What is your favourite REDARC product?
My favourite REDARC product would have to be the Tow-Pro. I have installed hundreds; they are easy to install and reliable. Simple to use for the customer and if there are any problems - REDARC’s service is excellent.
What is your favourite thing about being a part of the REDNetwork?
The customer referrals and networking- we like being part of a recommended installer of REDARC products.
What has been your greatest business achievement to date?
The redevelopment of our new workshop, we started out in a little 1950's house with a workshop out the back and now we have a new 4 bay shed with office and showroom!
What is the best thing about coming to work every day?
I'm a workaholic, I enjoy helping people and working with my hands.
Out of your staff who is…
The practical joker? Jordan
The all-rounder? Mark
The calm under pressure? Bianca
The diehard 4x4 adventurer? Mark
The life of the party? Jordan
The perfectionist? Bianca
Auto electrical is a broad field these days, do you focus on a specific area?
We tend to focus more on light vehicle repairs and air conditioning, but we also do a lot of work on off-grid battery systems and solar in caravans/motorhomes.
If you could share a meal with four famous people, who would they be and why?
Paul Hogan – A good Aussie bloke, a good laugh and I bet an enjoyable time.
Kerry Packer – Successful businessman and I’d like to find out his secrets to success.
Dick Smith – Adventurer & entrepreneur, very interesting and knowledgeable.
Janine Allis – A successful female entrepreneur and businesswoman. I’d like to find out her secrets to success too.
REDARC’s REDNetwork are a group of professional auto electrical businesses located through Australia and New Zealand who have been certified by REDARC to install REDARC products. These installers are some of the most experienced, trusted and qualified in the industry, able to provide quality installation, service and workmanship.
Learn more or get in contact with DC Auto Fitouts at: www.dcautofitouts.com.au