There’s one thing that has stood firm for over 45 years: the customer always comes first, with the saying “customer is king” referred to in almost every company-wide meeting. It’s a guiding principle that drives every decision, from the very moment a person visits our website, picks up the phone to call, or meets us at a trade show. But beyond the polished products and innovative technology, there’s a story—a story about real people who are dedicated to making sure every customer feels supported, heard, and valued.
At the heart of this is our Technical Support team, they’re the ones working behind the scenes to ensure that your experience with us is as seamless as possible.
Shane, our Technical Support Team Leader, describes why the customer service team at REDARC is so special: “As the frontline of interaction, this team bridges the gap between REDARC and its customers—from OEMs to end users—expertly handling inquiries, resolving issues, and offering support with patience, empathy, and understanding. The team’s ability to stay calm under pressure, adapt to diverse needs, and consistently deliver above and beyond expectations not only elevates the customer experience but also fosters strong, lasting relationships and loyalty.”
One thing that sets REDARC apart is our "No Limits" attitude. When our customers speak, we listen. Take, for example, the feedback we received about our Manager30 system. Customers asked for a higher-powered solution, and that’s exactly what we delivered—introducing the Manager Alpha range, with 50A, 75A, and 100A variants to meet those growing demands. It’s a perfect example of how listening to the people who use our products leads to continuous innovation.
One review from Aaron was simply, “Super helpful people!” That’s the culture we strive for here. Every interaction matters, whether it's a small question or a significant troubleshooting issue. We know that what may seem like a quick fix to us can make a world of difference to someone else.
Even halfway around the world, REDARC’s reputation shines through. Chris, a customer based in the US, shared his own experience: “I’m in the US, and the REDARC team was ALWAYS willing to walk me through any issues throughout the entire setup of my system. From ordering to install—superb work!” That kind of feedback isn't just nice to hear; it's proof that our approach works, no matter the distance.
Shane also highlights the importance of teamwork in our customer service: “Team members share their expertise, communicate openly, and support one another to ensure that the customer receives a quick, accurate, and satisfactory resolution. This teamwork not only speeds up problem-solving but also enhances the quality of service, leading to higher customer satisfaction and stronger team cohesion.”
At REDARC, the phrase “Customer is king” isn’t just a saying; it’s a principle we live by every day. As Shane puts it, “To me, and more importantly the team, ‘Customer is king’ means that REDARC prioritizes customer satisfaction, recognizing that customers are the driving force behind our success. By adopting this philosophy, REDARC commits to understanding and fulfilling customer needs, preferences, and expectations to ensure loyalty and repeat business. The idea is that by treating the customer as ‘king’—with utmost respect and prioritizing their satisfaction—a business can thrive, grow, and outperform competitors in providing superior customer service and experience.”
The story of REDARC’s Technical Support team is one of dedication, passion, and a relentless pursuit of excellence. We’re not just here to sell you a product—we’re here to ensure that every step of your journey is supported by real people who care about your experience.
If you’d like to get in touch with our team, whether it’s to troubleshoot an issue, ask a question, or simply learn more about what we offer, contact us or check out our online resources!
