RS3 Inverter Tripping Mains RCBO Safety Switch

REDARC Electronics wishes to inform you about a specific issue affecting some REDARC RS3 Inverters. The issue may manifest in two ways;

• When connecting the inverter to mains (shore) power, there is a possibility that the mains RCBO Safety Switch may be tripped.
• Some users may notice that the inverter continues to draw power from the battery even when connected to mains (shore) power.

RESOLUTION

If you encounter either of the described issues with your REDARC RS3 Inverter, please contact REDARC Tech Support to have, free of charge, your inverter’s firmware upgraded. This can be organised at your convenience and will require your inverter be returned to REDARC.

Please contact REDARC’s Tech Support team at 1300 REDARC or power@redarc.com.au to start this process. When contacting REDARC, please have your inverter’s serial number ready. This will help us quickly identify your unit and provide specific assistance.

In the meantime, the following actions can be taken to avoid or reduce the risk of tripping the RCBO;

• Reduce the voltage drop by using a high-quality shorter extension cord from the mains (shore) power to the RS3 inverter input.
• When possible, bypass the inverter by connecting equipment directly to the mains (shore) power source via extension cord (10A or 15A GPO or IEC Equipment to IEC Input).