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Troubleshooting RedVision Bluetooth pairing

This information applies to the following RedVision compatible systems:

  • TVMS Prime (TVMS1280)
  • TVMS Rogue (TVMS1240)
  • Manager30 with a RedVision Display (BMS1230S3R)
  • Manager Alpha50 (BMS12050-AU)
  • Manager Alpha75 (BMS12075-AU)
  • Manager Alpha100 (BMS12100-AU)

Here is how to successfully establish a Bluetooth connection with RedVision as well as some tips and tricks for troubleshooting and reconnecting your Bluetooth connection if it stops working.   

Firstly, ensure the smartphone/tablet has Bluetooth and location services turned on.  

Note: The RedVision App location services as well as your device's location services are required for this system to operate correctly. 

For RedVision Bluetooth pairing and clearing video instructions, see RedVision Bluetooth Connection and Clearing. 

IF THE REDVISION APP LOSES BLUETOOTH CONNECTION OR IS EXPERIENCING AN INTERMITTENT BLUETOOTH CONNECTION

If you are having difficulty establishing a Bluetooth connection, this Bluetooth troubleshooting guide can address your connection issues, simply follow the steps below:

CLEARING BLUETOOTH ON THE REDVISION DISPLAY

  1. On the RedVision display, navigate to the Settings Menu (using the left arrow button). 
  2. Using the up/down button, navigate to the Display Settings Menu.
  3. Once on the Display Settings Menu, tap the softkey next to the Bluetooth Icon (bottom left soft key).
  4. Then tap the softkey next to the bin Icon (top right soft key).

  5. Refer to Clearing Bluetooth on your Device.

CLEARING BLUETOOTH ON A SMART DEVICE (PHONE/TABLET)

  1. On the device (smartphone/tablet), navigate to the device Bluetooth settings menu.
  2. Unpair/delete any listings to do with RedVision from your Bluetooth paired devices list.

    Note: RedVision can display as REDARC DISP** or as Nina, this is the name of the Bluetooth chip in the RedVision display.
  3. Once successfully cleared, ensure you have the latest version of the RedVision App (For iOS devices check App store or for Android devices check Play Store).
  4. Switch off and re-start your device (smartphone/tablet).
  5. Refer to Bluetooth Pairing.

BLUETOOTH PAIRING

  1. On the RedVision display, navigate to the Settings Menu (all the way to the left, using the left softkey).
  2. Using the up/down button, navigate to the Display Settings menu.
  3. Once on the Display Settings Menu, tap the softkey next to the Bluetooth Icon (using the bottom left softkey).
  4. The RedVision Display will now be ready for pairing.
  5. Whilst the RedVision Display is advertising for pairing, open the RedVision App on the device (smartphone/tablet).
  6. Once opened, Android devices may present the message ‘No device selected, please configure Bluetooth to use RedVision’, tap Configure, then accept the disclaimer, by tapping Accept.
  7. For all other devices, Tap the Menu Icon on the top left of the App screen.
  8. Under the Devices menu, tap the green Add icon (+).
  9. Under the Select Device Menu, tap in the REDARC DISP4300, read and accept the product disclaimer.

    Note: For iOS devices you may need to tap 'Scan for Devices' first to get them to apear. When promoted, enter the pairing code shown on the RedVision App into the RedVision Display. Once entered, the connection will be established.

    Note: It may take a few moments to establish the first Bluetooth connection. Once complete, the Bluetooth connection has now been restored and can be accessed quicker each time thereafter. 
IF THE REDVISION APP DISPLAYS 'NO DEVICE SELECTED' AND WON'T SHOW ANY INFORMATION

This can occur when the Bluetooth connection is lost between your smart device and the RedVision system.

  • If multiple devices are used to connect to a single RedVision system at the same time, this can contribute to connection issues and one of the two devices will lose its Bluetooth connection.
  • If the RedVision User App is left open and running in the background on your device and you move out of range of the system, simply close and re-open the RedVision App, then recheck operation.
  • If the above are not the cause of the issue, carry out the procedure listed above to clear and re-pair the RedVision Display and smart device (smartphone/tablet).

Note: For an improved user experience, once you are finished using the RedVision App, it is recommended to close the app rather than leaving it running in the background as this improves the app reconnection speed when opening the app next time and avoids any unnecessary connection lag.

Having troubles connecting your Apple/Android device to your RedVision system? Follow the steps below which will solve common problems people encounter.

Firstly, ensure the RedVision App has location services enabled in the phone settings. (Hint: The App location services as well as your devices location services are required in order for this system to operate correctly)

If you have previously attempted to connect, or have already connected to your RedVision in the RedVision App before:

  1. Open the App on your device and press the settings “Gear” icon at the top of the screen
  2. Select Bluetooth, then if any REDARC DISP4300**** device name appears at the top of your screen, select “FORGET” next to this device name
  3. Next, on the RedVision Display navigate left to the settings menus
  4. Navigate UP or DOWN until you reach Display Settings, then press the lower left soft key next to the Bluetooth icon
  5. Once in the Bluetooth menu, press the top right soft key beside the bin icon, and confirm you want to clear all paired devices by once again pressing the top right soft key
  6. Also check your device’s Bluetooth menu for any evidence of an existing pairing with a REDARC DISP4300, and erase any that do still exist
  7. With all Bluetooth connections erased, navigate back to the Display Settings menu on the RedVision Display, and press the lower left soft key next to the Bluetooth icon
  8. Your RedVision Display will now be ready for pairing
  9. Whilst the RedVision Display is advertising for pairing, open the RedVision App on your device, and press the settings “Gear” icon at the top of your screen
  10. Select Bluetooth and wait for your REDARC DISP4300 to appear under “Select Device”
  11. Once this appears, select the REDARC DISP4300, read the product disclaimer, and enter the pairing code when prompted – this code will be shown on the RedVision Display.

If you are experiencing further issues with your App, you may need to follow these device specific steps before re-doing steps 7-11 above.

Apple devices

  • Erase the App and re-install from the App Store.

Android devices

  • Access your device’s settings and navigate to the Apps menu
  • Find the RedVision App and select
  • Find and access the storage option
  • Select “Clear Cache” & “Clear Data"
  • Press back, then proceed to uninstall then reinstall the App from the Play Store.

For any further questions, please don’t hesitate to ask by calling our technical support line between 8am-5pm Australian Central Standard Time, or sending your query via email to power@redarc.com.au.

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